Frequently Asked Questions
We can help. Below you will find some questions that you may have while shopping our site. If you're unable to find the answer you are looking for, please email us.
MADE TO ORDER
WILL I HAVE TO PAY SALES TAX ON MY ORDER?
Sales tax is dependent upon the state in which you will receive your order and is is calculated at checkout.
HOW DO I PLACE AN ORDER BY PHONE?
To place an order by phone, please call 646.502.5803 and one of our team members will assist you.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards as well as Apple Pay, Shopify Payment, Google Pay, and PayPal.
HOW DO I TRACK MY ORDER STATUS?
You will receive email updates on the processing of your order as well as confirmation of shipment. When your order is shipped you will receive a tracking number for the package.
HOW LONG WILL IT TAKE FOR ITEMS TO SHIP ONCE I'VE PLACED MY ORDER?
Ready-to-wear items typically ship in 1-2 business days. Delivery times for custom-made items vary between 4 and 8 weeks. More accurate estimates can be given at the time an order is placed.
WHAT IS THE COST OF SHIPPING FOR MY ORDER?
Shipping cost is dependent upon the shipping method chosen at checkout, as well as the size and weight of the items being shipped.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do offer international shipping. Prices on the website do not include import duty or taxes, which remain the responsibility of the purchaser.
EXCHANGE & RETURNS
HOW DO I RETURN ITEMS FROM MY ORDER?
Ready-to-wear items may be exchanged or returned for a full refund if returned within 14 days in unworn condition with the original tags intact. Custom-made items may not be returned or exchanged.
If you believe you’ve received a damaged or defective item, please contact our team and be sure to include your order number, shipping address, and photographs of the defect or damage to the item.
WHAT IF I HAVE A QUESTION THAT IS NOT ANSWERED HERE?
Please email our team with any questions you have and we typically reply within two business days.
I SAW A PRODUCT ON YOUR WEBSITE PREVIOUSLY, BUT CAN’T FIND IT AGAIN. CAN I STILL PURCHASE THIS ITEM?
Items are removed from our site once they are sold out. If an item is no longer visible, it is unfortunately no longer available for purchase.
MADE TO MEASURE
HOW ARE ALTERATIONS HANDLED?
For made-to-measure garments, during your fitting your clothier will determine, with you, whether any adjustments need to be made to your garment(s). Any adjustments that need to be made are conducted in-house at no cost to you, for up to three months from the time of delivery.
In the unusual event a garment cannot be sufficiently adjusted, we will arrange for the garment will be remade.
Please note that we will not be responsible for alterations due to weight gain or loss once the garment is completed. If alterations are needed due to weight fluctuation, they will be performed at the client’s expense. Any changes made after the garment has been completed that deviate from the original instructions and/or styling of the garments will be made at the client’s expense. It is the client’s responsibility to properly care for his/her garments and thus we are not responsible for wear and tear of the garments.
Alteration costs are not included in the price of ready-to-wear garments.
HOW DOES PAYMENT WORK FOR CUSTOM ORDERS?
For custom-made garments, we offer first-time clients the option to pay in full up front or pay a 50% deposit. If paying a deposit, the second half of payment will be collected once we receive the garment from our master tailors and prior to your 2nd fitting. After your initial order, all subsequent orders should be paid in full at the time the order is placed.
HOW DOES YOUR PROCESS WORK?
For custom orders, we work by appointment only, so please submit a request here or email us and we will schedule a fitting with one of our clothiers. First fittings take about an hour. Your clothier will guide you through all the decisions that go into making your garment and then we conduct the initial fitting, taking up to 30 Body measurements to ensure a proper fit.
Your garment is then delivered and we contact you for a second fitting. During this fitting we assess what adjustments are needed to your garment and final alterations are typically completed within 10 business days. Thereafter, we have your pattern on file for re-ordering. Making any changes to your pattern is very simple.
WHICH FABRICS DO YOU OFFER?
We feature thousands of fabrics from many of the world’s finest mills including Dormeuil, Loro Piana, Fox Brothers, Harrisons of Edinburgh, W. Bill, Caccioppoli, and more. We favor fabrics with great performance and a luxurious finish that suits our clients everyday needs. We also carry exceptionally luxurious fabrics in cashmere, camel hair, vicuña, and many others suitable for blazers, suiting, overcoats and black tie.
HOW LONG IS YOUR TURNAROUND TIME?
Our standard turnaround time, from the date payment is received to final delivery of your garment, is typically 6-8 weeks including alterations.
TERMS & CONDITIONS
Placement of an order indicates the client’s acceptance of these terms and conditions. Angel Ramos reserves the right to make changes to these terms and conditions at any time.
By ordering or registering, the client grants Angel Ramos the right to add his or her contact details to our database. From time to time we may contact clients about offers and new products. Clients can easily be removed from our marketing communications list by either unsubscribing or contacting our Customer Service at firstname.lastname@example.org
All orders placed are subject to acceptance. Angel Ramos reserves the right, at all times and at our sole discretion, to refuse to accept an order for any reason and without liability to the client.
Angel Ramos will alter made-to-measure garments to ensure proper fit, for up to three month from the time your order is received and you have been notified of its arrival. Angel Ramos is not responsible for adjustments needed to a garment that are due to significant change in build. Ready-to-wear and made-to-order garments do not include complimentary alterations.
Estimated delivery times are to be used as a guide only and commence from the date of payment. We are not responsible for any delays caused by destination customs clearance processes.
The client is responsible for inspecting the goods for fault and notifying us within 7 days of receiving the goods should there be a defect.
The client confirms that he/she is authorized to use the credit card/debit card whose details are provided. All credit/debit cards are subject to validation checks and authorization by the card issuer. If the issuer of a client’s card refuses to authorize payment, we will not accept the order.
In the event a product is listed on the website with an incorrect price or other incorrect information, Angel Ramos shall have the right to refuse or cancel any orders placed for product listed with inaccurate information.