Frequently Asked Questions | ANGEL RAMOS
Have questions?
We can help. Below you will find some questions that you may have while shopping our site. If you're unable to find the answer you are looking for, please contact us.
MADE TO ORDER
WILL I HAVE TO PAY SALES TAX ON MY ORDER?
Sales tax is dependent upon the state in which you will receive your order and is is calculated at checkout.
HOW DO I PLACE AN ORDER BY PHONE?
To place an order by phone, please call 646.502.5803 and one of our team members will assist you.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards as well as Apple Pay, Shopify Payment, Google Pay, and PayPal.
HOW DO I TRACK MY ORDER’S PROCESSING AND SHIPMENT?
You will receive email updates on the processing of your order as well as confirmation of shipment. When your order is shipped you will receive a tracking number for the package.
SHIPPING
HOW LONG WILL IT TAKE FOR ITEMS TO SHIP ONCE I'VE PLACED MY ORDER?
All items on AngelNY.com are Made To Order, and individual production times are noted on each product page.
WHAT IS THE COST OF SHIPPING FOR MY ORDER?
Shipping cost is dependent upon the shipping method chosen at checkout, as well as the size and weight of the items being shipped.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do offer international shipping.
EXCHANGE & RETURNS
HOW DO I RETURN ITEMS FROM MY ORDER?
All items sold on angelny.com are Made to Order and can not be returned.
WHAT IF I WANT TO EXCHANGE MY ITEMS FOR SOMETHING ELSE?
All purchases are considered final sale, and can not be returned or exchanged.
CAN I SHIP MY ORDER TO A P.O. BOX?
We strongly recommend not shipping your order to a PO Box as some of our garment ship on the hanger in an upright garment box
DAMAGED/DEFECTIVE ITEMS
If you believe you’ve received a damaged or defective item, please contact our team and be sure to include the following information:
Please include the original order number, your current shipping address, and photographs of the defective or damaged item.
CANCELLATION OF ORDER
We have made our website as user friendly as possible, however we do understand that purchasing online can sometimes be awkward, if you do place an order incorrectly and need to cancel, please contact us as soon as possible.
GARMENT CARE
OTHER
WHAT IF I HAVE A QUESTION THAT IS NOT ANSWERED HERE?
Please contact our team with any questions you have and we will reply within one business day.
I SAW A PRODUCT ON YOUR ONLINE PLATFORM PREVIOUSLY, BUT CAN’T FIND IT AGAIN. CAN I STILL PURCHASE THIS ITEM?
Items are removed from our site once they are sold out. If an item is no longer visible, it is unfortunately no longer available for purchase.
MADE TO MEASURE
WHAT MAKES YOU DIFFERENT FROM OTHER TAILORS?
ANGEL RAMOS falls into a unique space because we’d like to say we're in between Custom and Made to Measure. Let us explain…All of our clients' patterns are made from scratch using the 30 body measurements our clothiers take. Our garments are not based off a set block pattern, then adjusted. Our master tailors use the body measurements to create a unique pattern for every customer, cut fabric to the pattern and create garments. So our fitting and make is a Custom make, however we have set house styles like Made to Measure. They were designed by our Creative Head Angel Ramos, who gets much of his inspiration from the Golden Age. So in regards to design, clients get to choose from our styles of lapel widths, for example, while their Clothier guides them to which model is most appropriate for their specific frame.
WHERE ARE ANGEL RAMOS GARMENTS MADE?
All of our garments are imported.
HOW ARE ALTERATIONS HANDLED?
For “Made to Measure” Garments, during your second fitting your Clothier will determine, with you, whether any adjustments need to be made. Any adjustments that need to be made are conducted in-house at no cost to the client, for up to three months from the time of delivery.
In the unusual event a garment cannot be adjusted reasonably, Angel Ramos will arrange for the client to be re-fitted and the garment will be remade. There is no cost to the client undergoing this process.
Please note that we will not be responsible for alterations due to weight gain or loss once the garment is completed. If alterations are needed due to weight fluctuation they will be made at the client’s expense. Any changes made after the garment has been completed that deviate from the original instructions and/or styling of the garments will be made at the client’s expense. It is the client’s responsibility to properly care for his/her garments and thus we are not responsible for wear and tear of the garments.
HOW DOES PAYMENT WORK?
Angel Ramos offers the option to pay in full up front or pay a 50% deposit. If paying a deposit, the second half of payment will be collected once we receive the garment from our master tailors and prior to your 2nd fitting.
Payment can be provided with a credit or debit card during the first fitting or paid via an invoice that is emailed to you shortly after your appointment.
Garment production begins once the initial payment is received.
HOW DOES YOUR PROCESS WORK?
We work by appointment only, so please submit a request here or email us at customerservice@angelny.com and we will schedule a fitting with one of our Clothiers. First fittings take about an hour. Angel Ramos will guide you through all the decisions that go into making your suit and then we conduct the initial fitting, taking up to 30 Body measurements to ensure a proper fit.
Your suit is then delivered and we contact you for a second fitting. During this fitting we assess what adjustments are needed to your garment and final alterations are completed within 10 business days. Thereafter, we have your pattern on file for re-ordering. Making any changes to your pattern is very simple.
WHICH FABRICS DO YOU OFFER?
Angel Ramos New York features thousands of cloths from many of the world’s finest mills including Dormeuil, Loro Piana, Fox Brothers, Harrisons of Edinburgh, W. Bill, Caccioppoli, and more. We favor fabrics with great performance and a luxurious finish that suits our clients everyday needs. We also carry exceptionally luxurious fabrics in cashmere, camel hair, vicuña, and many others suitable for blazers, suiting, overcoats and black tie.
HOW LONG IS YOUR TURNAROUND TIME?
Our standard turnaround time, from the date payment is received to final delivery of your garment, is 6-8 weeks including alterations.
WHAT DOES ANGEL RAMOS ADVISE REGARDING WEAR AND TEAR ON A GARMENT?
Wear and tear is normal and eventually un-avoidable. Angel Ramos is not responsible for wear and tear of a garment. Clients are advised to please read the garment care advice and take caution from our Clothiers to prolong the life of the garment. Some specific wear and tear is a result of certain behaviors, habits and body shapes. Clients are advised to consult with our Clothier for the most appropriate cloth if wear is expected in certain areas. Trouser wear in the crotch is reasonably common for some men who rub in this area. Clients should please note that more delicate and luxurious cloths will fail quickly in these conditions.
HOW DOES ANGEL RAMOS HANDLE RETURNS AND REFUNDS?
Angel Ramos is committed to our customers’ satisfaction with respect to the garment's quality and fit. Because garments are made to a customer's specific fit, returns will not be accepted. If the client is not thrilled with the fit of a garment once it is made by our master tailors, we will alter it to fit the client’s preferences. In rare instances where there is an improper fit due to a mistake in the production of the garment that cannot be fixed through normal alterations, we will remake the garment at our cost.
TERMS & CONDITIONS
Placement of an order indicates the client’s acceptance of these terms and conditions. Angel Ramos reserves the right to make changes to these terms and conditions at any time.
By ordering or registering, the client grants Angel Ramos the right to add his or her contact details to our database. From time to time we may contact clients about offers and new products. Clients can easily be removed from our marketing communications list by either unsubscribing or contacting our Customer Service at info@angelny.com
All orders placed are subject to acceptance. Angel Ramos reserves the right, at all times and at our sole discretion, to refuse to accept an order for any reason and without liability to the client.
Angel Ramos will alter Made To Measure garments to ensure proper fit, for up to three month from the time of delivery. Angel Ramos is not responsible for adjustments needed to a garment that are due to significant change in build. Made To Order garment orders do not include any complimentary alterations.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
The client is responsible for inspecting the goods for fault and notifying us within 7 days of receiving the goods should there be a fault.
The client confirms that he/she is authorized to use the credit card/debit card whose details you enter. All credit /debit cards are subject to validation checks and authorization by the card issuer. If the issuer of a client’s card refuses to authorize payment we will not accept the order.
In the event a product is listed with incorrect price or other incorrect information, Angel Ramos shall have the right to refuse or cancel any orders placed for product listed with incorrect information.